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Security & Maintenance Terms

Hosting & Management Terms of Service

Last updated: October 11, 2026

These terms apply to new signups and renewals. Existing clients will be notified of changes by email. Cal Coast Web Design’s hourly rate is available upon request via contact form or (949) 229-5932. Wherever these terms refer to the “then-current hourly rate,” that rate is the one provided upon request.

Yearly With Edits and Rollover

This plan provides twelve (12) months of website security and maintenance services for one (1) website/domain and includes: website hosting; one (1) SSL certificate per domain; up to twenty-five (25) email accounts with a combined storage limit of 5 GB per domain (additional storage available at an additional cost); initial account setup; malware scanning and removal as needed; WordPress core and plugin updates; premium security monitoring with malware protection and firewall; and database and website backups to secure remote servers.

This plan includes up to two (2) hours per calendar month of client-requested content updates (24 hours annually). Unused hours roll over month to month within the same plan year and do not carry over upon renewal. Accrued rollover hours may not exceed four (4) hours in any single month. All client-requested updates are subject to scope review and must fall within Cal Coast Web Design’s standard service capabilities. Updates requiring custom programming, graphic design, third-party integrations, marketing services, or work exceeding available capacity will be declined or quoted separately.

Additional time beyond included or accrued hours will be billed at the then-current hourly rate. Additional charges will apply for remediation work caused by client actions, third-party access, or unauthorized modifications to the website. This plan expires twelve (12) months from the date of activation and does not auto-renew unless otherwise agreed in writing or chosen upon initial billing. Unused hours roll over for one (1) additional month only, have no cash value, and are forfeited upon termination or expiration of the plan.

 Yearly Without Edits

This plan provides twelve (12) months of website security and maintenance services for one (1) website/domain and includes: website hosting; one (1) SSL certificate per domain; up to twenty-five (25) email accounts with a combined storage limit of 5 GB per domain (additional storage available at an additional cost); initial account setup; malware scanning and removal as needed; WordPress core and plugin updates; premium security monitoring with malware protection and firewall; and database and website backups to secure remote servers.

This plan does not include client-requested content updates. Any content modifications requested by the client that fall outside of security maintenance, core updates, or plugin updates will be billed at the then-current hourly rate. Additional charges will apply for remediation work caused by client actions, third-party access, or unauthorized modifications to the website. This plan expires twelve (12) months from the date of activation and does not auto-renew unless otherwise agreed in writing or chosen upon initial billing.

Month to Month With Edits

This plan provides one (1) month of website security and maintenance services for one (1) website/domain and includes: website hosting; one (1) SSL certificate per domain; up to twenty-five (25) email accounts with a combined storage limit of 5 GB per domain (additional storage available at an additional cost); initial account setup; malware scanning and removal as needed; WordPress core and plugin updates; premium security monitoring with malware protection and firewall; and database and website backups to secure remote servers.

This plan includes up to two (2) hours per month of client-requested content updates. Unused hours do not roll over. All client-requested updates are subject to scope review and must fall within Cal Coast Web Design’s standard service capabilities. Updates requiring custom programming, graphic design, third-party integrations, marketing services, or work exceeding available capacity will be declined or quoted separately.

Additional time beyond included hours will be billed at the then-current hourly rate. Additional charges will apply for remediation work caused by client actions, third-party access, or unauthorized modifications to the website. This plan requires an active automated subscription and renews monthly. Services will be suspended if payment is not received prior to the renewal date.

Month to Month Without Edits

This plan provides one (1) month of website security and maintenance services for one (1) website/domain and includes: website hosting; one (1) SSL certificate per domain; up to twenty-five (25) email accounts with a combined storage limit of 5 GB per domain (additional storage available at an additional cost); initial account setup; malware scanning and removal as needed; WordPress core and plugin updates; premium security monitoring with malware protection and firewall; and database and website backups to secure remote servers.

This plan does not include client-requested content updates. Any content modifications requested by the client that fall outside of security maintenance, core updates, or plugin updates will be billed at the then-current hourly rate, subject to a 1 hour current rate minimum charge. Additional charges will apply for remediation work caused by client actions, third-party access, or unauthorized modifications to the website. This plan requires an active subscription and renews monthly. Services will be suspended if payment is not received prior to the renewal date.

What’s not included in all plans

All plans cover routine website maintenance and security within the scope described above. The following are excluded and subject to separate quoting or hourly billing at the active rate:

  • Custom graphics & design work
    creation or editing of images, illustrations, icons, or branded visual assets
  • Custom programming & development
    new features, custom code, third-party API integrations, or functionality outside the existing site build
  • Third-party site manipulation
    changes initiated or made by parties other than Cal Coast Web Design, including client-installed plugins, themes, or code edits
  • Marketing services
    SEO campaigns, paid advertising, content strategy, social media, or copywriting
  • Work exceeding plan capacity
    any requested updates that cannot reasonably be completed within the plan's time allotment or that fall outside the current skill set and service scope of Cal Coast Web Design will be declined, deferred, or quoted separately at our discretion. We reserve the right to determine whether a request qualifies as a covered update.

Plan Changes: Upgrades and Downgrades

 

Month to Month Plans.

Client may upgrade from Month to Month Without Edits to Month to Month With Edits at any time. Month to Month With Edits requires a minimum of three (3) consecutive months. Client may not downgrade to Month to Month Without Edits until the minimum period has been completed. A downgrade requested during the minimum period will take effect on the first billing date after the minimum period ends, and Client will continue to be billed at the With Edits rate until then. Cancelling and re-enrolling in Month to Month Without Edits during the minimum period will be treated as a downgrade and is subject to this requirement. Plan changes take effect at the start of the next billing cycle unless otherwise agreed in writing.

Yearly Plans.

Plan changes for yearly plans take effect at renewal. The three (3) month minimum does not apply because yearly plans are prepaid for twelve (12) months.

Compare Plan Terms

Yearly With Edits

Website Management
Per Year
Billed Annually
Subscription Optional
  • Hosting
  • Business Email
  • SSL Certificate
  • Malware Scan & Removal
  • WP core & plugin updates
  • Security monitoring & firewall
  • Remote backups
  • Client-requested edits included
  • Rollover hours [Max 4 hours any month.]
Sign Up Now
Terms and Conditions Apply
See Above for details
Popular

Yearly No Edits

Website Management
Per Year
Billed Annually
Subscription Optional
  • Hosting
  • Business Email
  • SSL Certificate
  • Malware Scan & Removal
  • WP core & plugin updates
  • Security monitoring & firewall
  • Remote backups
  • Client-requested edits included
  • Rollover hours
Sign Up Now
Terms and Conditions Apply
See Above for details

Monthly With Edits

Website Management
Per Month
Autopay Option
Subscription Required
  • Hosting
  • Business Email
  • SSL Certificate
  • Malware Scan & Removal
  • WP core & plugin updates
  • Security monitoring & firewall
  • Remote backups
  • Client-requested edits included
  • Rollover hours
Sign Up Now
Terms and Conditions Apply
See Above for details

Monthly No Edits

Website Management
Per Month
Autopay Option
Subscription Required
  • Hosting
  • Business Email
  • SSL Certificate
  • Malware Scan & Removal
  • WP core & plugin updates
  • Security monitoring & firewall
  • Remote backups
  • Client-requested edits included
  • Rollover hours
Sign Up Now
Terms and Conditions Apply
See Above for details

For more information about Security & Maintenance Package details, please choose from one of the following options:

Cancellation & Termination

1. Cancellation by Client

a. How to Cancel. Client may cancel any plan at any time using any of the following methods:
  1. Fill out a request online here;
  2. Phone call to (949) 229-5932;
  3. The cancellation link on any Cal Coast Web Design receipts with corresponding auto payment configuration; or
  4. For automatic payments, by logging in to the Intuit account created for Client’s autopay and canceling the subscription.
No reason is required. Cal Coast Web Design will confirm cancellation by email. b. Month to Month Plans. Cancellation requires at least thirty (30) days’ notice. Services and billing continue during the thirty (30) day notice period and then through the end of the first full monthly billing cycle that begins after the notice period ends, at which point the plan ends. Client will be charged for each monthly renewal that occurs during the notice period and that final billing cycle, and no further charges will be made after the plan ends. For example, if a plan renews on the 1st of each month and notice is received on January 10, the notice period ends February 9, the final billing cycle runs March 1 through March 31, and the plan ends March 31. Cancellation of a plan during the minimum period described in Plan Changes remains subject to that minimum period. c. Yearly Plans. Yearly plans are prepaid for twelve (12) months and expire at the end of the plan year. If Client cancels, declines renewal, or cancels an optional subscription at any time using the methods above, the plan will continue to run through the end of the prepaid term, and Client will retain full access to the website, email, and all included services until that date. If Client requests that services end before the prepaid term expires, Cal Coast Web Design will honor the request, and Client will retain access to website files and email data for the retrieval period described in Section 4(b). No refund or credit will be issued for the unused portion of the term. Edit hours have no cash value. Unused hours roll over for one (1) additional month only, and only while the plan is active. Any hours remaining upon termination, cancellation, or expiration of the plan are forfeited and are not eligible for refund, credit, or payment. d. No Refunds. All fees are non-refundable, including fees for unused time, unused edit hours, rolled over hours, or the remainder of a prepaid term.