Please choose from a category to select from the most common questions our support team receives.
- Still need answers?
- Want more clarification?
- Ready to start the next step?
General
Billing
Domains & Hosting
Email
Marketing
General
Same day if the inquiry comes in before 4pm. Always 24 business hours or less 🙂 We respond to all of our customer care emails, calls, and social media posts. (Sometimes its just the little things, isn’t it?)
Sorry, no. We no longer accept faxed documents at our archived 866-743-1609 fax number. But we will help you email a document to us or send you an agreement for digital signature upon request. Just reach out to us for support if you need help with an alternate solution to fax. Just a quick call and we will have alternate options for you to choose from.
Billing
Website design, Search Engine Optimization and Social Media services all currently start at $100/hr.
Your website design costs vary depending on the amount of pages, design, color, and programming work that will go into the project. Cal Coast tries to keep the majority of our website designs between $2000 – $5000. If you have a specific budget simply let us know so we can help you stay on task!
Domains & Hosting
You may login to your account here. Or call 480-624-2500. To call, you must know your domain name, customer number and ‘pin’ number.
Not looking for WWD Domain and Hosting by GoDaddy reseller account, call us at 949-229-5932 for access.
Email
No. In 99% of cases our clients can continue using the same email program if they move hosting, website, or SEO over to Cal Coast.
Feel free to email it to us and then call or text that you did. This usually indicates that a SpamBot has hit your site and submitted spam to you. This is quite common. If you have received an email with this text or similar text, you can simply delete it. If you begin receiving frequent bot emails, we can try various layers of protection on your website.
Looking to connect your CCWD managed SiteGround email solution to Outlook or other email client and phone?
- Microsoft Outlook Tutorial
- Click here for a downloadable version edited by the Cal Coat Web Design team.
- Set Up Email on your Phone
- Using Gmail as your Mail Client
- Alternate Email Configuration Resources for CCWD Email with SiteGround
NOTE: For whatever reason, Outlook doesn’t much like just changing the information to the new configuration details we provide you. More often than not, you/we have to delete the old account that was connected to the previous email server and start over with implementation.
Marketing
Yes, most of our SEO campaigns include custom written, keyword seeded content. For extremely technical or detailed industries additional fees may apply.
We generally limit our SEO clients: two per area, per category. We offer waiting lists if your category and area are full. Simply email sales@calcoastwebdesign.com or call 888-281-7665 x 2 to confirm availability.
Topics for blog, articles, and even social media posts are chosen only after a keyword or phrase has been chosen. Once we’ve identified a keyword that needs additional internet saturation a topic based on that that keyword is chosen. At times it may appear that a piece of content for an outside article is written in such a manner as to have little to do with your website. In order to prevent your articles from being flagged as spam our writers must use your keywords in a clever fashion which on occasion includes creating an article that does not directly reference your site. You will want to remember however that when this scenario does occur the article will still contain a link back to your website. In fact, this is the case regardless of topic. We do encourage YOU, the zen master of your industry to send us updates once a month about your company, industry, etc. This info can really help us development relevant and current content and creatively integrate keywords.
While we welcome suggestions and ideas for articles, the sensitive nature of the E-Magazines dictates that we allow our writers to discern whether or not your idea or subject matter will be allowed or accepted by the various E-Magazines. Our writers have the final say so in this matter but as previously stated we encourage all of our clients to share their ideas with our writers.
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