Phone: (888) 281-7665 >> Email: info@calcoastwebdesign.com

How can we help you?

Please choose from a category to select from the most common questions our support team receives.

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Just contact us at 888-281-7665 or info@calcoastwebdesign.com

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Topics for blog, articles,  and even social media posts are chosen only after a keyword or phrase has been chosen. Once we've identified a keyword that needs additional internet saturation a topic based on that that keyword is chosen. At times it may appear that a piece of content for an outside article is written in such a manner as to have little to do with your website. In order to prevent your articles from being flagged as spam our writers must use your keywords in a clever fashion which on occasion includes creating an article that does not directly reference your site. You will want to remember however that when this scenario does occur the article will still contain a link back to your website. In fact, this is the case regardless of topic. We do encourage YOU, the zen master of your industry to send us updates once a month about your company, industry, etc. This info can really help us development relevant and current content and creatively integrate keywords.
Same day if the inquiry comes in before 4pm.  Always 24 business hours or less :)  We respond to all of our customer care emails, calls, faxes, and social media posts. (Sometimes its just the little things, isn't it?)
Absolutely!  You can count on us to do a good job to get your clients found both locally or nationally in search engines.   We will provide ranking proof and reports to both you and your client throughout the life of the campaign.
We just need your docusigned agreement on file, call 888-281-7665 x2 for an agreement.  You can brand our order form with your company info and numbers, or you may incorporate them into your already existing campaigns.
You can count on us not to try to sell your client on any overlapping services (hosting, graphics, redesigns, whatever they may be...we do not bite hands that feed us)!
No, we will not disclose to your end client how much you paid if you are a reseller.
NO.  You or your clients are not locked into contracts and can opt out of our agreements at any time if you are not satisfied.
Yes, most of our SEO campaigns include custom written, keyword seeded content. For extremely technical or detailed industries additional fees may apply.
Yes, and not just any IDX! Read this IDX blog post for more details.
We generally limit our SEO clients: two per area, per category. We offer waiting lists if your category and area are full. Simply email sales@calcoastwebdesign.com or call 888-281-7665 x 2 to confirm availability.
Website design, Search Engine Optimization and Social Media services all currently run $75/hr. Current clients are grandfathered in on hourly pricing when our rates do increase.
Search Engine Optimization campaigns vary in price based on the area you would like to cover. Larger target markets require larger budgets. Most of our SEO campaigns range in price from $449 - $2500 / mo.
Your website design costs vary depending on the amount of pages, design, color, and programming work that will go into the project. Cal Coast tries to keep the majority of our website designs between $2000 - $5000. If you have a specific budget simply let us know so we can help you stay on task!
You may login to your account here:  https://www.securepaynet.net/?isc=&se=%2B&pl_id=107106&prog_id=calcoastwebdesign Or call 480-624-2500.  To call, you must know your domain name's 'pin' number.
If you purchased your domain name with Cal Coast or we purchased it on your behalf, you'll go to:  https://www.securepaynet.net/?isc=&se=%2B&pl_id=107106&prog_id=calcoastwebdesign If you registered your domain name before you became our client, you can find out where to renew it by checking the domain name 'registrar' at http://www.Geektools.com.  Once you know the registrar, visit that website for your renewal.
All queries are important to us, and we attempt to resolve them as soon as possible. We start with the most important queries on your to do list, and then move down to the least important. Sometimes, we run out of 'hours' each month, and queries will move on to the next month. All CCWD clients determine a MAX hour limit, so we do not surpass your budget. If you would like to adjust your max hours, please email info@calcoastwebdesign.com and we would be happy to adjust accordingly.
Log into your http://www.ccwdsupport.com interface, and click on the To Do List link. You will see your existing "to do" list. At the bottom, there is a box to add a new item. Type your request into the box. Then, to the right of the box there is a drop down menu to prioritize your request. Choose a priority, then click on the button that says Add Record. After your record has been added, you will see a confirmation on the screen.
Please email support@calcoastwebdesign.com so we can make the update for you, or call us at 888-281-7665 x1.
Email info@calcoastwebdesign.com with the new login information you wish to have, or call 888-281-7665 x 1 and we will be happy to update your login and password for you.
Simply email accounting@calcoastwebdesign.com with the date range you would like your payment history report on.  We will happily email you a statement from our Quickbooks accounting software!  You may also call us at 888-281-7665 x3 with any accounting questions or concerns.
Log into your http://www.ccwdsupport.com interface, and click on the Hour Logs link along the upper left. A list of all hours worked will appear for you in order, with the most recent work at the top.  If you would like hours worked for previous months, simply click on 'Hours History'.
While we welcome suggestions and ideas for articles, the sensitive nature of the E-Magazines dictates that we allow our writers to discern whether or not your idea or subject matter will be allowed or accepted by the various E-Magazines. Our writers have the final say so in this matter but as previously stated we encourage all of our clients to share their ideas with our writers.
Cal Coast has designed the system so clients can add queries but only CCWD staff can resolve queries. If by chance you solve your own query before we do, please send an email to info@calcoastwebdesign.com and let us know you would like the query resolved.
It is possible you typed a character into the box which caused a programming conflict. The system will occasionally reject items with quotation marks, apostrophe's, or semicolons. Try retyping your request without these items of punctuation.